{"id":1761,"date":"2025-01-31T11:30:04","date_gmt":"2025-01-31T10:30:04","guid":{"rendered":"https:\/\/optimasolucionesip.com\/?page_id=1761"},"modified":"2025-02-05T10:03:11","modified_gmt":"2025-02-05T09:03:11","slug":"optima-ai","status":"publish","type":"page","link":"https:\/\/optimaip.com\/en\/optima-ai\/","title":{"rendered":"Optima AI"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-padding-top-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom:20px;--awb-bg-size:cover;--awb-width-large:55%;--awb-margin-top-large:60px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.4909090909091%;--awb-width-medium:55%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:3.4909090909091%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:20px;--awb-spacing-right-small:0px;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 sm-text-align-center fusion-no-small-visibility\" style=\"--awb-content-alignment:left;--awb-font-size:2.5rem;--awb-letter-spacing:-2px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color6);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>Where words become smart decisions<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-sep-none fusion-title-rotating fusion-loop-off fusion-title-clipIn fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color4);--awb-margin-top:-10px;\"><h1 class=\"fusion-title-heading title-heading-left sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:-1px;--fontSize:54;line-height:var(--awb-typography1-line-height);\"><span class=\"fusion-animated-text-prefix\"><\/span> <span class=\"fusion-animated-texts-wrapper\" style=\"text-align: center;\" data-length=\"line\" data-mindisplaytime=\"1200\"><span class=\"fusion-animated-texts\"><span data-in-effect=\"clipIn\" class=\"fusion-animated-text\" data-in-sequence=\"true\" data-out-reverse=\"true\" data-out-effect=\"clipOut\">Optima AI<\/span><\/span><\/span> <span class=\"fusion-animated-text-postfix\"><\/span><\/h1><\/div><div class=\"fusion-title title fusion-title-2 fusion-no-medium-visibility fusion-no-large-visibility fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color4);--awb-margin-top:0px;--awb-font-size:32px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;letter-spacing:-1px;--fontSize:32;line-height:1.16;\">Optima AI<\/h2><\/div><div class=\"fusion-text fusion-text-2 fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-content-alignment:center;--awb-font-size:32px;--awb-letter-spacing:-1px;--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color6);--awb-text-font-family:var(--awb-typography2-font-family);--awb-text-font-weight:var(--awb-typography2-font-weight);--awb-text-font-style:var(--awb-typography2-font-style);\"><p>Where words become smart decisions<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom:20px;--awb-bg-size:cover;--awb-width-large:45%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:45%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:0px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0px;--awb-spacing-left-small:0px;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"585\" height=\"405\" alt=\"Optima AI\" title=\"Optima AI\" src=\"https:\/\/optimaip.com\/wp-content\/uploads\/top-optima-ai.jpg\" data-orig-src=\"https:\/\/optimaip.com\/wp-content\/uploads\/top-optima-ai.jpg\" class=\"lazyload img-responsive wp-image-1804\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27585%27%20height%3D%27405%27%20viewBox%3D%270%200%20585%20405%27%3E%3Crect%20width%3D%27585%27%20height%3D%27405%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/optimaip.com\/wp-content\/uploads\/top-optima-ai-200x138.jpg 200w, https:\/\/optimaip.com\/wp-content\/uploads\/top-optima-ai-400x277.jpg 400w, https:\/\/optimaip.com\/wp-content\/uploads\/top-optima-ai.jpg 585w\" data-sizes=\"auto\" data-orig-sizes=\"585px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-padding-bottom:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInDown\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:center;--awb-font-size:18px;\"><p><strong>Optima AI<\/strong> is an advanced call-to-text transcription solution designed for businesses looking to maximize the efficiency of their communications and gain actionable insights from every customer interaction.<\/p>\n<p>Our system not only converts call audio to text, but also generates detailed analysis, a summary of the conversation, and evaluates the sentiment of the call to facilitate decision making.<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_margin-top:30px;\" target=\"_self\" href=\"#beneficios-cliente\"><span class=\"fusion-button-text\">Customer Benefits<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:120px;--awb-padding-bottom:120px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-content-alignment:center;--awb-font-size:2.3rem;--awb-text-color:var(--awb-color5);--awb-margin-bottom:20px;\"><p><strong>Main Features<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:25px;--awb-padding-bottom:25px;--awb-bg-position:center center;--awb-bg-size:cover;--awb-width-large:38%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.0526315789474%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.0526315789474%;--awb-width-medium:38%;--awb-order-medium:0;--awb-spacing-right-medium:5.0526315789474%;--awb-spacing-left-medium:5.0526315789474%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:left;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-2 hover-type-none fusion-animated\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.5\" data-animationoffset=\"top-into-view\"><img decoding=\"async\" width=\"500\" height=\"400\" alt=\"Optima AI\" title=\"Optima AI\" src=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-1.jpg\" data-orig-src=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-1.jpg\" class=\"lazyload img-responsive wp-image-1809\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27500%27%20height%3D%27400%27%20viewBox%3D%270%200%20500%20400%27%3E%3Crect%20width%3D%27500%27%20height%3D%27400%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-1-200x160.jpg 200w, https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-1-400x320.jpg 400w, https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-1.jpg 500w\" data-sizes=\"auto\" data-orig-sizes=\"500px\" \/><\/span><\/div><div class=\"fusion-image-element fusion-no-small-visibility\" style=\"text-align:left;--awb-margin-top:45px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-3 hover-type-none fusion-animated\" data-animationtype=\"fadeInLeft\" data-animationduration=\"0.5\" data-animationoffset=\"top-into-view\"><img decoding=\"async\" width=\"500\" height=\"400\" alt=\"Optima AI\" title=\"Optima AI\" src=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-2.jpg\" data-orig-src=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-2.jpg\" class=\"lazyload img-responsive wp-image-1812\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27500%27%20height%3D%27400%27%20viewBox%3D%270%200%20500%20400%27%3E%3Crect%20width%3D%27500%27%20height%3D%27400%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-2-200x160.jpg 200w, https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-2-400x320.jpg 400w, https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-caract-2.jpg 500w\" data-sizes=\"auto\" data-orig-sizes=\"500px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-bg-size:cover;--awb-width-large:62%;--awb-margin-top-large:20px;--awb-spacing-right-large:3.0967741935484%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.0967741935484%;--awb-width-medium:62%;--awb-order-medium:0;--awb-spacing-right-medium:3.0967741935484%;--awb-spacing-left-medium:3.0967741935484%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInRight\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><ul style=\"padding-left: 15px;\">\n<li><strong>Transcript of the conversation<br \/>\n<\/strong>Automatically converts each voice call into easy-to-read text. Recognition technology attempts to identify each speaker and transcribes each speaker&#039;s audio.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Automated Conversation Summary<br \/>\n<\/strong>The system generates a brief summary that highlights the main topics and key points discussed during the call, helping teams quickly review details without needing to listen to the entire conversation.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Sentiment Analysis<br \/>\n<\/strong>The tone and emotion of the call (positive, negative or neutral) are also detected, providing teams or supervisors with valuable information about customer attitude and satisfaction during the interaction.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Keywords and Trends<br \/>\n<\/strong>Automatic identification of keywords and recurring themes. This feature allows customer service supervisors to detect common themes, frequently asked questions, and areas for service improvement.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Report of Results and Recommendations<br \/>\n<\/strong>Each transcript includes a report with specific metrics, trend analysis and actionable recommendations, helping companies make informed decisions and personalize their responses.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Call Score<br \/>\n<\/strong>The system assigns a <strong>automatic scoring<\/strong> to each call, based on key factors such as customer satisfaction level, case resolution, and communication effectiveness. This score allows companies to quickly evaluate the success of each interaction. With this indicator, supervisors can identify outstanding calls or those that require attention, helping to optimize agent training and improve the customer experience.<\/li>\n<\/ul>\n<ul style=\"padding-left: 15px;\">\n<li><strong>Consolidated Summary of Calls and Scores<br \/>\n<\/strong>The system generates a complete summary of each call along with its score in an Excel file. This centralized document facilitates access and review of all interaction information, allowing for a quick and practical analysis of all calls in one place. This way, you can monitor performance, identify trends and make informed decisions efficiently.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:var(--awb-color6);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-section-separator section-separator big-half-circle fusion-section-separator-1\" style=\"--awb-spacer-height:99px;--awb-svg-margin-left:1.92%;--awb-svg-margin-right:1.92%;--awb-svg-margin-left-medium:1.92%;--awb-svg-margin-right-medium:1.92%;--awb-svg-margin-left-small:1.92%;--awb-svg-margin-right-small:1.92%;--awb-divider-height:99px;--awb-spacer-padding-top:inherit;--awb-sep-padding:0;--awb-svg-padding:0;\"><div class=\"fusion-section-separator-svg\"><svg class=\"fusion-big-half-circle-candy\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" width=\"100%\" height=\"100\" viewbox=\"0 0 100 100\" preserveaspectratio=\"none\" fill=\"rgba(255,255,255,1)\"><path d=\"M0 0 C55 180 100 0 100 0 Z\"><\/path><\/svg><\/div><div class=\"fusion-section-separator-spacer\"><div class=\"fusion-section-separator-spacer-height\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"beneficios-cliente\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:35px;--awb-padding-bottom:60px;--awb-background-color:var(--awb-color6);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:50px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:40;line-height:1.16;\">Customer Benefits<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-child fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Improving Customer Experience<\/h3><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>Better understand your customers\u2019 needs and perceptions. Transcription and sentiment analysis allow you to quickly identify areas for service improvement and proactively resolve issues.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-history fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Optimization of Time and Resources<\/h3><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>By providing a summary and analysis of each call, you reduce the time agents and supervisors spend reviewing conversations, allowing them to focus on improving the quality of care.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-server fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Data-Driven Decision Making<\/h3><\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>With sentiment analysis and automated recommendations, your team can implement strategic adjustments in real time and rely on hard data to improve outcomes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa-chart-line fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Increased Team Productivity<\/h3><\/div><div class=\"fusion-text fusion-text-9\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>By centralizing key call information into clear summaries, teams can prioritize tasks and respond more effectively to customer needs, maximizing daily throughput.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa-user-cog fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Improving Agent Performance<\/h3><\/div><div class=\"fusion-text fusion-text-10\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>Insights gained from scores and analysis help identify individual areas of improvement for each agent, facilitating personalized training and raising the overall level of the team.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-6 fb-icon-element fontawesome-icon fa-exclamation-triangle fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Tracking Trends and Recurring Problems<\/h3><\/div><div class=\"fusion-text fusion-text-11\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>Collecting summaries and scores allows you to detect patterns in customer interactions, such as frequent queries or common problems, which helps prevent incidents and optimize internal processes.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-14 fusion_builder_column_1_4 1_4 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:40px;--awb-padding-right:20px;--awb-padding-bottom:35px;--awb-padding-left:20px;--awb-padding-top-small:35px;--awb-padding-right-small:20px;--awb-padding-bottom-small:35px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:60px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationtype=\"fadeInLeft\" data-animationduration=\"1.0\" data-animationoffset=\"top-into-view\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-7 fb-icon-element fontawesome-icon fa-users fas circle-yes\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-circlecolor:var(--awb-color4);--awb-circlecolor-hover:var(--awb-color4);--awb-circlebordersize:0px;--awb-font-size:35.2px;--awb-width:70.4px;--awb-height:70.4px;--awb-line-height:70.4px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-10 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-bottom:30px;--awb-font-size:1.5rem;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:24;line-height:var(--awb-typography1-line-height);\">Greater Customer Retention<\/h3><\/div><div class=\"fusion-text fusion-text-12\" style=\"--awb-content-alignment:center;--awb-font-size:18px;--awb-text-color:var(--awb-color3);\"><p>By proactively acting on insights gained, businesses can address potential dissatisfaction before it escalates, increasing customer loyalty and satisfaction.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:130px;--awb-margin-bottom:70px;--awb-margin-top-small:60px;--awb-margin-bottom-small:50px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-15 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\" style=\"--awb-padding-top:0px;--awb-padding-left:0px;--awb-bg-color:rgba(0,0,0,0.6);--awb-bg-color-hover:rgba(0,0,0,0.6);--awb-bg-position:center center;--awb-bg-blend:color;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:3.84%;--awb-spacing-left-small:3.84%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper lazyload fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column fusion-column-has-bg-image\" data-bg-url=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-casos-de-uso.jpg\" data-bg=\"https:\/\/optimaip.com\/wp-content\/uploads\/optima-ai-casos-de-uso.jpg\"><div class=\"fusion-text fusion-text-13 fusion-no-small-visibility\" style=\"--awb-content-alignment:center;--awb-font-size:56px;--awb-line-height:55px;--awb-text-color:var(--awb-color1);\"><p><strong>Cases<br \/>\nof Use<\/strong><\/p>\n<\/div><div class=\"fusion-text fusion-text-14 fusion-no-medium-visibility fusion-no-large-visibility\" style=\"--awb-content-alignment:center;--awb-font-size:28px;--awb-text-color:var(--awb-color1);\"><p><strong>Use Cases<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-16 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:50%;--awb-order-small:0;--awb-spacing-right-small:3.84%;--awb-spacing-left-small:3.84%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:2px;--awb-icon-size:21px;--awb-content-font-size:16px;--awb-content-letter-spacing:0px;--awb-content-text-transform:var(--awb-typography2-text-transform);--awb-content-line-height:24px;--awb-icon-alignment:right;--awb-hover-color:#a3bedd;--awb-border-color:#a3bedd;--awb-background-color:var(--awb-color1);--awb-divider-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc( var(--awb-color5-a) - 97% ));--awb-divider-hover-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc( var(--awb-color5-a) - 97% ));--awb-icon-color:#141617;--awb-title-color:#141617;--awb-content-color:#141617;--awb-icon-box-color:#141617;--awb-toggle-hover-accent-color:#141617;--awb-toggle-active-accent-color:#141617;--awb-title-font-family:var(--awb-typography1-font-family);--awb-title-font-weight:var(--awb-typography1-font-weight);--awb-title-font-style:var(--awb-typography1-font-style);--awb-title-font-size:16px;--awb-title-line-height:24px;--awb-title-text-transform:var(--awb-typography2-text-transform);--awb-content-font-family:var(--awb-typography4-font-family);--awb-content-font-weight:var(--awb-typography4-font-weight);--awb-content-font-style:var(--awb-typography4-font-style);\"><div class=\"panel-group fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordion-1761-1\"><div class=\"fusion-panel panel-default panel-49d913e58f854f7b6 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_49d913e58f854f7b6\"><a aria-expanded=\"false\" aria-controls=\"49d913e58f854f7b6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1761-1\" data-target=\"#49d913e58f854f7b6\" href=\"#49d913e58f854f7b6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Customer Service: Elevate the Customer Experience <\/span><\/a><\/h4><\/div><div id=\"49d913e58f854f7b6\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_49d913e58f854f7b6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The system allows companies to analyze interactions between customer service agents and users, providing key information to improve service quality. Through the results obtained from calls, companies can identify the most common customer concerns, measure the level of satisfaction during interactions and detect areas where service can be improved.<\/p>\n<p>Not only does this improve the customer experience, it also helps agents develop their skills, feel more prepared, and consistently deliver high-quality service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-51d8365618955c7fa fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_51d8365618955c7fa\"><a aria-expanded=\"false\" aria-controls=\"51d8365618955c7fa\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1761-1\" data-target=\"#51d8365618955c7fa\" href=\"#51d8365618955c7fa\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Sales: Improve the Efficiency and Effectiveness of Sales Teams<\/span><\/a><\/h4><\/div><div id=\"51d8365618955c7fa\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_51d8365618955c7fa\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The transcription and analysis system provides sales teams with deeper insights into customer interactions, helping them understand not only what is being said, but also how customers react during the conversation. This includes analyzing emotional responses (such as interest, hesitation, or frustration) and keywords that reveal their needs or concerns.<\/p>\n<p>With this information, salespeople can fine-tune their communication strategy, focusing on the points that really matter to closing the sale. For example, if summaries show that a customer has frequent questions about pricing or functionality, the team can better prepare to address those topics clearly in the next contact.<\/p>\n<p>In addition, this analysis also makes it possible to identify common patterns among different customers, which helps to fine-tune general sales tactics and personalize sales pitches according to the specific characteristics and preferences of each customer or segment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-cba60ca7c5208b952 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cba60ca7c5208b952\"><a aria-expanded=\"false\" aria-controls=\"cba60ca7c5208b952\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1761-1\" data-target=\"#cba60ca7c5208b952\" href=\"#cba60ca7c5208b952\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Sales Performance Analysis<\/span><\/a><\/h4><\/div><div id=\"cba60ca7c5208b952\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_cba60ca7c5208b952\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>By having summaries and transcripts of each call, supervisors or managers can quickly assess the performance of their salespeople. These summaries highlight key points of the conversation, such as how the salesperson handled objections, their ability to respond to the customer&#039;s needs, and how they steered the interaction toward a potential sale. With this information, sales managers can identify which aspects of each salesperson&#039;s approach need improvement and therefore offer them personalized training to optimize their performance.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9dcd522c588fe0bd5 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9dcd522c588fe0bd5\"><a aria-expanded=\"false\" aria-controls=\"9dcd522c588fe0bd5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1761-1\" data-target=\"#9dcd522c588fe0bd5\" href=\"#9dcd522c588fe0bd5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Identifying untapped sales opportunities<\/span><\/a><\/h4><\/div><div id=\"9dcd522c588fe0bd5\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9dcd522c588fe0bd5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Whether by analyzing transcripts in detail or summarizing them, it is possible to detect sales opportunities that were not fully explored during the call. By reviewing the results, key moments can be identified where the customer showed interest in additional products or services, but the opportunity was not taken advantage of. This allows sales teams to follow up later to capitalize on those opportunities and prevent them from slipping through the cracks in future interactions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-0e3dc51681a44eacc fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:var(--awb-color7);\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0e3dc51681a44eacc\"><a aria-expanded=\"false\" aria-controls=\"0e3dc51681a44eacc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1761-1\" data-target=\"#0e3dc51681a44eacc\" href=\"#0e3dc51681a44eacc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon fa-arrow-up fas\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon fa-plus fas\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Tracking customer needs and preferences<\/span><\/a><\/h4><\/div><div id=\"0e3dc51681a44eacc\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_0e3dc51681a44eacc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Each transcript and summary provides a clear view of the needs and desires expressed by customers during calls. The system identifies patterns in conversations, allowing sales and customer service teams to effectively track each customer\u2019s interests and preferences. These results include the concerns, requests, or interests mentioned by the customer during the call, helping sales and customer service teams personalize future interactions. By better understanding what customers really want, more appropriate solutions can be offered and sales strategies more aligned with their expectations can be created.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-animated\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:150px;--awb-margin-bottom:150px;--awb-margin-top-small:60px;--awb-margin-bottom-small:60px;--awb-flex-wrap:wrap;\" data-animationtype=\"slideInLeft\" data-animationduration=\"0.5\" data-animationdelay=\"0.2\" data-animationoffset=\"top-into-view\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-17 fusion_builder_column_4_5 4_5 fusion-flex-column\" style=\"--awb-padding-top:10px;--awb-padding-right:20px;--awb-padding-bottom:10px;--awb-padding-left:20px;--awb-overflow:hidden;--awb-bg-color:#e8e8e8;--awb-bg-color-hover:#e8e8e8;--awb-bg-size:cover;--awb-border-color:var(--awb-custom_color_1);--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-border-radius:8px 8px 8px 8px;--awb-width-large:80%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.4%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.4%;--awb-width-medium:80%;--awb-order-medium:0;--awb-spacing-right-medium:2.4%;--awb-spacing-left-medium:2.4%;--awb-width-small:80%;--awb-order-small:0;--awb-spacing-right-small:2.4%;--awb-spacing-left-small:2.4%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-11 fusion-sep-none fusion-title-center fusion-title-highlight fusion-loop-off fusion-highlight-underline fusion-title-size-paragraph\" style=\"--awb-text-color:var(--awb-color7);--awb-highlight-color:var(--awb-color7);--awb-highlight-top-margin:2px;--awb-font-size:38px;\" data-highlight=\"underline\"><p class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Assistant&quot;;font-style:normal;font-weight:800;margin:0;font-size:1em;--fontSize:38;line-height:1.4;\"><span class=\"fusion-highlighted-text-prefix\"><\/span> <span class=\"fusion-highlighted-text-wrapper\"><span class=\"fusion-highlighted-text\">Prices<\/span><\/span> <span class=\"fusion-highlighted-text-postfix\"><\/span><\/p><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:center;--awb-font-size:19px;--awb-margin-top:35px;\"><p>We offer a flexible pricing model that adapts to call volume. Prices include a service activation fee and a monthly fee based on talk minutes.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:35px;--awb-padding-bottom:0px;--awb-background-color:var(--awb-color6);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-18 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:25%;--awb-order-medium:0;--awb-spacing-right-medium:0px;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:2;--awb-margin-top-small:30px;--awb-spacing-right-small:0px;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-end fusion-content-layout-column\"><div class=\"fusion-image-element md-text-align-center sm-text-align-center\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-4 hover-type-none\"><img decoding=\"async\" width=\"300\" height=\"323\" alt=\"Optima IP, te esperamos\" title=\"Optima IP, we are waiting for you\" src=\"https:\/\/optimaip.com\/wp-content\/uploads\/contacto-te-estamos-esperan.jpg\" data-orig-src=\"https:\/\/optimaip.com\/wp-content\/uploads\/contacto-te-estamos-esperan.jpg\" class=\"lazyload img-responsive wp-image-1260\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27300%27%20height%3D%27323%27%20viewBox%3D%270%200%20300%20323%27%3E%3Crect%20width%3D%27300%27%20height%3D%27323%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/optimaip.com\/wp-content\/uploads\/contacto-te-estamos-esperan-200x215.jpg 200w, https:\/\/optimaip.com\/wp-content\/uploads\/contacto-te-estamos-esperan.jpg 300w\" data-sizes=\"auto\" data-orig-sizes=\"300px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-19 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-padding-right:50px;--awb-padding-top-medium:39px;--awb-padding-right-medium:0px;--awb-padding-bottom-medium:27px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:55%;--awb-order-medium:0;--awb-spacing-right-medium:3.4909090909091%;--awb-spacing-left-medium:3.4909090909091%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-12 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-right-medium:0px;--awb-margin-left-medium:0px;--awb-font-size:40px;\"><h2 class=\"fusion-title-heading title-heading-left sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:40;line-height:1.16;\">We are waiting to help you!<\/h2><\/div><div class=\"fusion-text fusion-text-16 md-text-align-left sm-text-align-center\" style=\"--awb-text-color:var(--awb-color1);\"><p>Contact us today and let&#039;s start transforming your business from scratch.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-20 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:1;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"md-text-align-center sm-text-align-center\"><a class=\"fusion-button button-flat button-medium button-custom fusion-button-default button-2 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:var(--awb-color5);--button_border_color:var(--awb-color5);--button_accent_hover_color:var(--awb-color1);--button_border_hover_color:var(--awb-color1);--button_gradient_top_color:var(--awb-color1);--button_gradient_bottom_color:var(--awb-color1);--button_gradient_top_color_hover:var(--awb-color8);--button_gradient_bottom_color_hover:var(--awb-color8);\" target=\"_self\" href=\"https:\/\/optimaip.com\/en\/contacta-con-optimaip\/\"><span class=\"fusion-button-text\">Contact us<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1761","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/pages\/1761","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/comments?post=1761"}],"version-history":[{"count":46,"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/pages\/1761\/revisions"}],"predecessor-version":[{"id":1934,"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/pages\/1761\/revisions\/1934"}],"wp:attachment":[{"href":"https:\/\/optimaip.com\/en\/wp-json\/wp\/v2\/media?parent=1761"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}